Legal
How refunds and cancellations work for Receptra credits bought from Teej Enterprises.
Last updated 5 October 2026
Receptra is a product of Teej Enterprises. Receptra works on prepaid credits: you buy a credit pack in the app, and credits are used as the AI receptionist handles calls. This policy explains when you can get your money back.
You can ask for a full refund of a credit pack within 7 days of buying it, as long as no credits from that pack have been used.
Once credits from a pack have been used for calls, reminders or other features, the used part is not refundable. Bonus or free credits (such as the welcome credit) are never paid out as money.
If money was taken but the payment failed, or you were charged twice for the same order, the extra amount is refunded automatically to the original payment method.
If your payment succeeded but credits did not appear in your account within 24 hours, write to us. We will either add the credits or refund the payment in full.
Email info@teejenterprises.in from your registered email address with the order number shown on the payment page or in the app (Credits → History), and the reason for the request.
We reply within 2 working days. Approved refunds go back to the original payment method (UPI, card or bank account) within 5–7 working days; the exact time depends on your bank.
There is no subscription and no lock-in. You can stop using Receptra at any time, and nothing more is charged.
An order can be cancelled before it is paid simply by closing the payment page. Unpaid orders expire on their own.
If you delete your Receptra account, any remaining credit is deleted with it. Ask for a refund of eligible unused credits before deleting your account.
Questions
Write to info@teejenterprises.in with your order number. Teej Enterprises replies within 2 working days.
